Patient Care Coordinator I

Organization: Seattle Cancer Care Alliance

Posted: 03 February, 2020

Kirkland,United states


Job description

Kirkland, WA|3.7| ||6 hours ago|Part-time| Education Bachelor's Degree High School Diploma or GED Skills Word Processing CPT Coding ICD-10 Microsoft Word Medical Terminology Overview The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education. The Patient Care Coordinator I is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive. Responsibilities Respond to calls from referring physicians, patients, family members and others wishing to access care at SCCA Requests medical records from referring physicians and outside institutions, reviews them for content and completeness, and organizes them into designated categories for clinical review Schedules and coordinates patient appointments Collects and enters patient demographic and insurance information and enter into registration databases Maintains department work queues ensuring that referrals are completed in a timely and complete manner Assists in coverage of work queues and related positions locally and across community sites Assists with the financial clearance process Receives and responds to patient requests and feedback Qualifications Required: High School graduate or equivalent Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands with commitment to detail Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner Demonstrated customer service skills with ability to empathize with patients and their families and have difficult conversations regarding scheduling and financial matters. Proficient in the use of word processing (MS Word), email and data entry in a Windows-based environment Ability to solve complex problems and meet patient needs Ability to work in a high pressure, deadline oriented and complex health care environment Ability to review work to identify and eliminate errors and omissions Preferred: Bachelor’s degree (BA or BS) Minimum of 2 years of experience in a patient care setting preferred Experience with Epic or other scheduling and registration software Knowledge of CPT, ICD-10 and medical terminology Knowledge of related State and Federal insurance programs Our Commitment to Diversity We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700. |Overview The Seattle Cancer Care Alliance (SCCA), located in Seattle, Washington, is part of a dynamic collaboration among three organizations known nationally and internationally for their patient care and research: Fred Hutchinson Cancer Research Center, University of Washington, and Seattle Children's. Over the past 25 years, these institutions have worked together to support their mission of adult and pediatric oncology patient care services, research and education. The Patient Care Coordinator I is a member of a dynamic team focused on coordinating all aspects of patient care. The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient’s individual needs that may arise related to the care they receive. Responsibilities Respond to calls from referring physicians, patients, family members and others wishing to access care at SCCA Requests medical records from referring physicians and outside institutions, reviews them for content and completeness, and organizes them into designated categories for clinical review Schedules and coordinates patient appointments Collects and enters patient demographic and insurance information and enter into registration databases Maintains department work queues ensuring that referrals are completed in a timely and complete manner Assists in coverage of work queues and related positions locally and across community sites Assists with the financial clearance process Receives and responds to patient requests and feedback Qualifications Required: High School graduate or equivalent Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands with commitment to detail Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner Demonstrated customer service skills with ability to empathize with patients and their families and have difficult conversations regarding scheduling and financial matters. Proficient in the use of word processing (MS Word), email and data entry in a Windows-based environment Ability to solve complex problems and meet patient needs Ability to work in a high pressure, deadline oriented and complex health care environment Ability to review work to identify and eliminate errors and omissions Preferred: Bachelor’s degree (BA or BS) Minimum of 2 years of experience in a patient care setting preferred Experience with Epic or other scheduling and registration software Knowledge of CPT, ICD-10 and medical terminology Knowledge of related State and Federal insurance programs Our Commitment to Diversity We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at escmail@fredhutch.org or by calling 206-667-4700.