Assistant Customer Care Manager

Organization: Bluegrass Cellular

Posted: 03 February, 2020

Lebanon,United states


Job description

Lebanon, KY|3.0| ||12 hours ago|Full-time| Education Bachelor's Degree Skills Excel Communication Skills Management Experience Retail Sales Organizational Skills Position Posting: Lebanon - Assistant Customer Care Manager Do you bring out the best in others- customers & employees? Are you optimistic, goal-oriented, self-motivated and confident? This could be the career for you! Effective immediately, there is an opening for the position of Assistant Customer Care Manager at our Bowling Green 1 Customer Care Center, which reports to the Lebanon Customer Care Manager! Responsibilities: Assists the Store Manager in the training and coaching of all store personnel. Lead and educate employees on all aspects of customer service and sales activities to attain company objectives. Greets customers to establish rapport and make them feel welcome and work showroom floor. Accurately determine customers’ needs regarding product, features, rate plan and accessories. Responsible for accurate POS entry, reporting and balancing. Consistent attainment of monthly sales quotas. Promotes store through involvement with community events and organizations. Assures that all employees follow established policies and procedures Works with Retail Store manager to oversee ordering, receipting, transferring, and accuracy of product inventory. Responsible for accuracy of daily deposits and cash drawer close out procedures. Secures deposits in safe at all times until deposited or picked up by courier. Secures starting cash and petty cash in safe at all times unless POS station open. Maintains strong visual merchandizing of the retail location. Manages routing of customer repairs and warranty exchanges. Understands and promotes our vision of treating customers like good friends. Answers customers’ questions concerning location, price, and use of merchandise. Maintains store so that it is organized, clean, and free of debris. Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in a timely manner. Adheres to company policies on pricing and procedures. Flexible with night and weekend availability Requirements: 2-4 years’ experience in retail sales; management experience preferred. College degree preferred. Strong written and verbal communication and organizational skills. Self-motivated. PC skills, Microsoft Office, Word and Excel. Background or familiarity with billing systems helpful. Click “Apply” above If you experience difficulties, simply: Email Resume to: careers@bluegrasscellular.com with desired position as the “subject” heading |Position Posting: Lebanon - Assistant Customer Care Manager Do you bring out the best in others- customers & employees? Are you optimistic, goal-oriented, self-motivated and confident? This could be the career for you! Effective immediately, there is an opening for the position of Assistant Customer Care Manager at our Bowling Green 1 Customer Care Center, which reports to the Lebanon Customer Care Manager! Responsibilities: Assists the Store Manager in the training and coaching of all store personnel. Lead and educate employees on all aspects of customer service and sales activities to attain company objectives. Greets customers to establish rapport and make them feel welcome and work showroom floor. Accurately determine customers’ needs regarding product, features, rate plan and accessories. Responsible for accurate POS entry, reporting and balancing. Consistent attainment of monthly sales quotas. Promotes store through involvement with community events and organizations. Assures that all employees follow established policies and procedures Works with Retail Store manager to oversee ordering, receipting, transferring, and accuracy of product inventory. Responsible for accuracy of daily deposits and cash drawer close out procedures. Secures deposits in safe at all times until deposited or picked up by courier. Secures starting cash and petty cash in safe at all times unless POS station open. Maintains strong visual merchandizing of the retail location. Manages routing of customer repairs and warranty exchanges. Understands and promotes our vision of treating customers like good friends. Answers customers’ questions concerning location, price, and use of merchandise. Maintains store so that it is organized, clean, and free of debris. Properly completes all paperwork, as required, keeping records of sales, inventory of stock, and merchandise orders in a timely manner. Adheres to company policies on pricing and procedures. Flexible with night and weekend availability Requirements: 2-4 years’ experience in retail sales; management experience preferred. College degree preferred. Strong written and verbal communication and organizational skills. Self-motivated. PC skills, Microsoft Office, Word and Excel. Background or familiarity with billing systems helpful. Click “Apply” above If you experience difficulties, simply: Email Resume to: careers@bluegrasscellular.com with desired position as the “subject” heading